tag:blogger.com,1999:blog-4620788145107183445.post7416615571363270960..comments2023-10-09T08:49:54.077-07:00Comments on The Deal with Disability: Letter to InvacareEvahttp://www.blogger.com/profile/03451779602919205449noreply@blogger.comBlogger18125tag:blogger.com,1999:blog-4620788145107183445.post-2572623521834424082010-05-14T22:25:48.066-07:002010-05-14T22:25:48.066-07:00Eva,
you're the same Eva who bought a chair fr...Eva,<br />you're the same Eva who bought a chair from a dealer who didnt know how to service it. Also you WERE able to communicate with invacare customer service in your other rants. What changes now? Frankly I'm a little dissapointed in you as I am a t4par and have had numerouse challenges and my dealer combined with invacare have supported me again and again. I admit some of the iussuesAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-4620788145107183445.post-57661929486394190632010-01-07T09:47:11.372-08:002010-01-07T09:47:11.372-08:00so happy that you wrote this.so happy that you wrote this.D LADYhttps://www.blogger.com/profile/12971591412511339249noreply@blogger.comtag:blogger.com,1999:blog-4620788145107183445.post-29924661054585100612010-01-05T18:33:53.447-08:002010-01-05T18:33:53.447-08:00You go girl! It is unbelievable that DME companies...You go girl! It is unbelievable that DME companies treat us like this. <a href="http://www.disableddaughter.com/?p=1382" rel="nofollow">Here is</a> my response to them.<br /><br />Good luck.Single Dad / Disabled Daughterhttp://www.disableddaughter.comnoreply@blogger.comtag:blogger.com,1999:blog-4620788145107183445.post-18000930483647291942010-01-05T10:27:26.110-08:002010-01-05T10:27:26.110-08:00I hope your letter get the appropriate response. I...I hope your letter get the appropriate response. I agree with others that a company which specializes with people with disabilities should be accessible to all of the consumers.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4620788145107183445.post-91405951782344925832010-01-04T11:19:35.422-08:002010-01-04T11:19:35.422-08:00I am amazed that a company that works directly wit...I am amazed that a company that works directly with people with disabilities, and knows the possible ramifications of changing equipment, would do just that. Having costumer service first of all, and then costumer service that is ACCESSIBLE is huge! I wonder what regulations govern costomer service, and how we could change that!Meganhttps://www.blogger.com/profile/00325087313148683702noreply@blogger.comtag:blogger.com,1999:blog-4620788145107183445.post-30814019330167195992010-01-03T09:17:01.642-08:002010-01-03T09:17:01.642-08:00And thanks for the warning!And thanks for the warning!FridaWriteshttps://www.blogger.com/profile/03321658097813377806noreply@blogger.comtag:blogger.com,1999:blog-4620788145107183445.post-36039096466853189522010-01-03T09:15:10.792-08:002010-01-03T09:15:10.792-08:00Ok, I'm definitely getting the Pride Quantum p...Ok, I'm definitely getting the Pride Quantum power chair rather than the Invacare TDX SP now. I know Pride responds to writing because I've sent them questions.FridaWriteshttps://www.blogger.com/profile/03321658097813377806noreply@blogger.comtag:blogger.com,1999:blog-4620788145107183445.post-33380754719870565172010-01-03T08:09:58.988-08:002010-01-03T08:09:58.988-08:00you should send this post to consumerist--seems li...you should send this post to consumerist--seems like a deal that would be right up their ally. <br /><br />also: ugh. jerks.shyestviolethttp://allgirlband.blogspot.comnoreply@blogger.comtag:blogger.com,1999:blog-4620788145107183445.post-88938765937626095272010-01-03T00:25:18.990-08:002010-01-03T00:25:18.990-08:00(Not to mention I would think it's easier for ...(Not to mention I would think it's easier for verbal complaints to genuinely get forgotten and lost in the shuffle)<br /><br />((obviously you don't have the verbal option, but just thinking about them having that as a general policy it seems off in even more ways than the stupidly discriminatory one))<br /><br />- ZombieninjaponyAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-4620788145107183445.post-55695404898396065362010-01-03T00:22:11.003-08:002010-01-03T00:22:11.003-08:00Plus, I was always told to send letters of complai...Plus, I was always told to send letters of complaint rather than complain verbally because then you have proof that you contacted them and your words are right there for people to refer to. Verbal complaints are, I imagine, much easier to have 'disappear' ... <br /><br />- ZombieninjaponyAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-4620788145107183445.post-54000517873856527252010-01-02T17:44:15.487-08:002010-01-02T17:44:15.487-08:00If they are that out of touch with their customer ...If they are that out of touch with their customer base, they will (deservedly) lose business, especially if the competition realizes where their weakness lies and capitalizes on that. Good for you for going public with this complaint!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4620788145107183445.post-54142395350757506582010-01-02T14:17:57.316-08:002010-01-02T14:17:57.316-08:00Just WOW to the 'we can only take verbal compl...Just WOW to the 'we can only take verbal complaints' thing. That's just absurd and insulting. Obviously they can accept written letters (like the one you've written), but choosing to not acept emailed letters of complaint is a needless hassle when, as you said, THEY DEAL WITH PEOPLE WITH DISABILITIES. Making sure that you have ways of communicating with *all* of your customers Alicenoreply@blogger.comtag:blogger.com,1999:blog-4620788145107183445.post-65419672577616223092010-01-02T11:09:02.042-08:002010-01-02T11:09:02.042-08:00I hope you get a positive response to your email, ...I hope you get a positive response to your email, Eva.<br />Good on you!Dreamernoreply@blogger.comtag:blogger.com,1999:blog-4620788145107183445.post-75430569058737601482010-01-01T23:03:57.280-08:002010-01-01T23:03:57.280-08:00Bravo! Well said. I'll bookmark this company n...Bravo! Well said. I'll bookmark this company name and let people know if they're hunting for a chair.Renahttps://www.blogger.com/profile/15911608453762091207noreply@blogger.comtag:blogger.com,1999:blog-4620788145107183445.post-62142653057585943182010-01-01T11:11:57.492-08:002010-01-01T11:11:57.492-08:00Thanks for the infoThanks for the infoAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-4620788145107183445.post-30924756469862418922009-12-31T18:46:50.853-08:002009-12-31T18:46:50.853-08:00Good on you.Good on you.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4620788145107183445.post-90365056502974138032009-12-31T17:51:05.006-08:002009-12-31T17:51:05.006-08:00I hope the letter reaches someone that will do som...I hope the letter reaches someone that will do something to improve thir comucication with the disabled community. if they do nothing they deserve to lose their coustomers. That is completely wrong and should not be done to any one especially if they are supposed to provide communication with disabled people. I hope people read and get the message to others so that no one has to go through what jennyhttps://www.blogger.com/profile/01890297146944964240noreply@blogger.comtag:blogger.com,1999:blog-4620788145107183445.post-79507062582740039302009-12-31T13:07:03.212-08:002009-12-31T13:07:03.212-08:00A company with a terrible name like Invacare (care...A company with a terrible name like Invacare (care of invalids? We reject that offensive terminology.) should indeed be careful not to treat their customers as if their opinions are invalid.<br /><br />My Permobil is a much better chair than the Invacare I had last; I called it The Tank because it was big, ugly, and uncomfortable. And I made the vendor cover up the Invacare logo before Michelle from Disabled NYChttp://www.disablednyc.com/noreply@blogger.com